Billy is our Production Manager who has 22 years of SERVPRO experience. He oversees on-site production services, including water extraction, fire cleanup, and mold remediation. Over the course of his career with SERVPRO, Billy has obtained the IICRC Water Damage Restoration Certification, Applied Structural Drying Certification, Carpet Cleaning, Fire & Smoke Restoration, Carpet Repair & Re-installation, and the Commercial Drying Specialist Certification. He also holds a Mold Remediation Contractor License with the Texas Department of State Health Services.
Mindi Parker is a Crew Chief and is responsible for managing the restoration projects. She is a great leader in the office and out in the field. Our technicians and our customers love working with Mindy.
Guillermo "Memo" Villafana
Guillermo is a certified Water Damage Restoration Technician and an excellent Crew Chief. He has great attention to detail when managing projects and customers appreciate his calm leadership.
Fellype is a Crew Chief who understands the importance of good communication and project management in any restoration situation. His customers and technicians feel confident when he is on the job. When he’s not working, you will find Fellype rooting for the Cowboys and the Rangers.
James True is a Crew Chief and coordinates all the necessary steps of a restoration project. He has years of experience in the industry and has earned his Water Removal Certification from the Institute of Inspection Cleaning and Restoration (IICRC). Our customers love working with James because of his friendly demeanor and ability to put them at ease during stressful situations.
Markus is a Production Technician with a great attitude and strong work ethic. He has been with our team for under a year and is already very knowledgeable and trustworthy. When Markus works on a project, you can be sure it will be done well, and with a smile.
Maria is a Production Technician who keeps us and our customers all clean and germ-free. She is a hard worker and gets along well with everyone. Crew Chiefs love when Maria is assigned to their project team.
Rhonda is the Job File Coordinator at SERVPRO of North Garland. Rhonda provides excellent customer service for all of our customers, but she is also responsible for sending out e-mails and correspondence, and helping our team in meeting important deadlines. She also prepares estimates. Rhonda is certified through the IICRC in (WRT) Water Damage Restoration.
Nancy is a Production Technician who embodies the SERVPRO philosophy of hard work and happy customers. She is great when it comes to keeping things on track and on budget.
Roland is a Production Technician with a passion for fixing things. He works on-site as well as on our vehicles, keeping it all running efficiently. He has a great sense of humor and his Crew Chiefs always love having him on their project team.
Joey is a Crew Chief with 7 years’ experience in the restoration industry. He is very knowledgeable and has 2 certifications from the Institute of Inspection Cleaning and Restoration (IICRC): Water Damage Restoration and Applied Structural Drying. Joey is a great manager of projects and people.
Melissa is a Job File Coordinator with an eye for detail and a passion for customer satisfaction. She helps with estimates and timeline management and always has a smile on her face when you visit the office.
Oscar is currently training to be a Production Manager because he embodies the SERVPRO commitment of “here to help.” He has experience in the construction field which has been instrumental in helping with the restoration side of the business. He is kind and knowledgeable and clients love him.
Paul Farwell, CPCU, MC, AIC, IICRC
Paul recently joined our team as an Estimator. With 20+ years as an Insurance adjustor he has in depth knowledge of both restoration and reconstruction project needs. He is professional and compassionate and takes excellent care of customers.
Welcome to SERVPRO of North Garland
If you haven't seen our offices come take a look. . .